Welcome to Egmont Customer Services
Our customers are important to us and we want to help you with any enquiries or problems you may have.
We've included a lot of information here to help with the most common issues. To get started, all you need to do is ask a question in the search box below.
If you can't find what you're looking for, you can raise a support ticket using the 'Submit a Request' button above. This ticket will then be directed to the best member of staff to help you.
The team is on hand Monday to Friday, 9 a.m. to 5 p.m. (GMT)
- I get an error "The Authorisation has been rejected by the Vendor due to insufficient authentication"
- Missing order confirmation email
- Is your site secure?
- Why can't I order books outside the UK?
- Delivery information
- Changing delivery addresses